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IXWebWeb platform simplifies order entry and automates status updates
Every link involved in logistics is keen to gain more control over the supply chain. By opting for the IXWeb platform, you can give customers and subcontractors the desired supply chain visibility. IXWeb is a web-based system that allows customers to input their orders themselves if physical system integration is impossible or too costly. The TMS automatically assimilates the data entered by a customer. This not only improves the data reliability, but also immediately boosts efficiency. Hence, each link in the supply chain has insight into the status of a transport order at any time. IXWeb can be used both as a standalone platform and as an integrated part of IXSuite.
IXWebWeb platform simplifies order entry and automates status updates
Every link involved in logistics is keen to gain more control over the supply chain. By opting for the IXWeb platform, you can give customers and subcontractors the desired supply chain visibility. IXWeb is a web-based system that allows customers to input their orders themselves if physical system integration is impossible or too costly. The TMS automatically assimilates the data entered by a customer. This not only improves the data reliability, but also immediately boosts efficiency. Hence, each link in the supply chain has insight into the status of a transport order at any time. IXWeb can be used both as a standalone platform and as an integrated part of IXSuite.
Sharing process-related data
IXWeb complements IXSuite perfectly, making it easy to share process-related data with customers. This has the advantage of significantly reducing the number of interactions between the customer service and planning departments on the one hand, and with customers on the other, thus freeing up more time for employees to spend on improving the quality of their customer contact.Multi-party claim handling is also an aspect of sharing information with partners. Although undesirable, in the event that it is necessary it can be handled via IXWeb. Multi-party claim handling enables a customer to register a claim and then inform the partners in question, who can subsequently react and indicate what action they will take. IXWeb comprises four modules. The order entry module (1) enables a customer to place transport orders. It also
allows customers to print out labels and transportation documents, either at the time of ordering or later. The track & trace module (2) enables customers to view not only the shipment status but also documents such as a signed CMR or invoice. Customers can also monitor the shipment status using the RSS feed function. Furthermore, it is possible to use the track & trace module to send automated e-mails sharing the shipment status. Needless to say, this also applies if the planning changes in any way. The inventory level module (3) provides supply chain visibility into the stock levels. If customers need insight into the current stock level, they can log in at any time from any device.
Transport status and document update module
The transport status and document update module (4) enables subcontractors to update the status of shipments by logging in on the logistics service provider’s website. If the subcontractor changes the status of a shipment, the status of the transport order is automatically updated in the TMS too. This speeds up the provision of information in the supply chain, plus the automated approach reduces the amount of human intervention required. IXWeb can be seamlessly integrated with your website to give customers access to a 24-hour service desk via their browser, from any location. Companies that opt for IXWeb often use the platform in combination with IXTransOperator and IXTerminalOperator. IXWeb is available in the cloud, but it can also be installed on your own server if you prefer.
Sharing proses-related data
IXWeb complements IXSuite perfectly, making it easy to share process-related data with customers. This has the advantage of significantly reducing the number of interactions between the customer service and planning departments on the one hand, and with customers on the other, thus freeing up more time for employees to spend on improving the quality of their customer contact.Multi-party claim handling is also an aspect of sharing information with partners. Although undesirable, in the event that it is necessary it can be handled via IXWeb. Multi-party claim handling enables a customer to register a claim and then inform the partners in question, who can subsequently react and indicate what action they will take. IXWeb comprises four modules. The order entry module (1) enables a customer to place transport orders. It also allows customers to print out labels and transportation documents, either at the time of ordering or later. The track & trace module (2) enables customers to view not only the shipment status but also documents such as a signed CMR or invoice. Customers can also monitor the shipment status using the RSS feed function. Furthermore, it is possible to use the track & trace module to send automated e-mails sharing the shipment status. Needless to say, this also applies if the planning changes in any way. The inventory level module (3) provides supply chain visibility into the stock levels. If customers need insight into the current stock level, they can log in at any time from any device. The transport status and document update module (4) enables subcontractors to update the status of shipments by logging in on the logistics service provider’s website. If the subcontractor changes the status of a shipment, the status of the transport order is automatically updated in the TMS too. This speeds up the provision of information in the supply chain, plus the automated approach reduces the amount of human intervention required. IXWeb can be seamlessly integrated with your website to give customers access to a 24-hour service desk via their browser, from any location. Companies that opt for IXWeb often use the platform in combination with IXTransOperator and IXTerminalOperator. IXWeb is available in the cloud, but it can also be installed on your own server if you prefer.
